Legal
60-day money-back guarantee
Not happy with our Web Hosting and VPS plans? Cancel within 60 days and we refund your hosting fees.
Hosting Metro, a division of iDigital Internet Inc.
Last updated October 5, 2026
1. What the guarantee covers
- The guarantee covers Web Hosting and VPS plans.
- Cancel within 60 days of the date your service was first set up, and we refund the full hosting fees.
- Only first-time accounts qualify.
For uptime and service credits, see our Service level agreement.
2. What it does not cover
- Dedicated servers, domain names, SSL certificates and setup fees are not refundable.
- Microsoft 365 licences on annual billing are not refundable either.
- Breaking our Terms of service or our Acceptable use policy cancels the guarantee.
3. After the first 60 days
You can still cancel after the first 60 days.
- Shared hosting. We base the refund on the plan’s regular monthly price, not on a discounted price you may have paid for an annual plan.
- VPS. We refund the unused time, prorated.
4. How to cancel and claim
- Cancel in writing: open a support ticket from the client area. Our Terms of service list the other ways to cancel.
- If you paid by bank wire, cheque or money order, we add the refund to your account as a credit. We do not pay it out.
- Questions before you order? Contact our sales team.